Company Description
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. If you identify with any of the following communities do not hesitate to register.
Company Name: Booking
At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we make it easier for everyone to experience the world.
About the Role
We’re looking for a UX Writing Manager to join our Fintech business unit. You’ll build and lead a team of six writers focused on all sides of our payments platforms for Booking. You’ll work to balance the needs of the writers with the business needs, and have great opportunities to collaborate within our wider UX community alongside Design and Research. in order to build a thriving culture where UX writers can grow in their careers and feel a strong sense of inclusion and belonging. Your skills will need to be sharp as we are working in a hybrid model of work so you’ll blend the needs of meeting the team and remote connection seamlessly.
Our entire UX Writing and Content Design org is made up of about 50 writers who collaborate closely across tracks and business units in order to deliver a seamless digital experience for everyone. UX Writers are embedded in product teams and they work directly alongside designers, developers, researchers, and product managers. UX Writing Managers are competent in their craft and deeply committed to the career development of their team. Their primary focus is on empowering their direct reports to do their best work rather than doing hands-on product development work.
To learn more about UX Writing at Booking.com check out B.Writes, our Medium publication,
B.Responsible- Manages a team of writers across various levels of experience and expertise, including their performance and progression and owns workability cases
- Ensures the development of individuals within the organization. Coaches and mentors individual writers to improve craft, deliverables, communication and career advancement.
- Evaluates and elevates individuals’ process, strategy and craft through critique, review or other measurable steps.
- Identifies headcount needs for writers aligned to track or business objectives. Works with HR and UX Writing and Content Design leadership in order to recruit and interview candidates.
- Works with individuals and groups to define clear and measurable day-to-day working goals aligned with business and stakeholder needs
- Helps reports prioritize work on product and community-focused initiatives and projects. Guides the definition of team distribution to capitalize on their reports’ strengths and ensure focus is maintained.
- Demonstrates experience managing complex and high-level stakeholders, processes, business priorities and projects, as well as the ability to influence and guide individuals. Manages up and down effectively.
- Networks across multiple teams, tracks and disciplines to achieve objectives, proactively builds productive relationships across teams
Craft
- Acts as a subject matter expert on UX writing, copy and translations systems and tooling, as well as their product area or business topic. Understands the right balance between quality and velocity.
- Advances reports’ understanding and application of user-centered strategy and techniques to enable and advance quality UX writing and messaging outcomes. Leads by example through practical hands-on work when/if necessary.
- Encourages and enables their direct reports in facilitating workshops, sprints, critiques, reviews, or other collaborative processes across teams or tracks in order to engage direct reports, peers, and key stakeholders to provide continual direction for UX writing and content strategy
- Develops and drives improvement or implementation plans to relevant UX writing and translation systems and guidelines. Works with UX design and writing leadership, as well as others to ensure product, craft, quality, and accessibility standards and requirements are applied across their reports’ tracks, teams and products.
- Demonstrates awareness of current and upcoming trends in market, technology and UX writing. Shares this knowledge widely and encourages others to learn.
Commercial Awareness & Communication
- Acts as a consistent advocate for end user needs and perspectives in product area discussions, reviews, and critiques
- Guides team members in appropriate ways to validate hypotheses through user testing, quantitative and qualitative methods and help them understand appropriate strengths and weaknesses of each method. Collaborates to ensure cooperation for projects and initiatives.
- Demonstrates fluent understanding of track or area's business models and strategies. Actively contributes to strategy through collaboration with other track leadership and management.
- Champions an advanced understanding of Booking’s brand and design standards, systems, and guidelines. Reviews and guides teams and individuals to meet them or continue to develop them, ensuring adherence and cohesion.
- Actively engages with other managers and departments in order to improve management processes, contribute to overall performance evaluation and improvement
- Level of education: Bachelor Degree
- Relevant job experience: 5-8 years of directly applicable individual contributor experience
- 1-3 years of successfully managing and/or mentoring UX Writers
- Strong interpersonal skills
- Strong work ethic; self-directed and resourceful
- Solution oriented and result driven
- Proactive, flexible and capable of working independently as well as well as working in a team
- Individual contributor UX Writing experience within a mass consumer digital environment, such as Marketplaces, SaaS, Media, Travel, Retail, etc on customer-orientated user experience projects
- Documented creative ability to develop ideas, strategies, hierarchies and propositions to engage customers
- Strong theoretical and practical user-centred skills
- Experience of working with Tech and Commercial stakeholders, and managing their objectives
- Experience and knowledge of A/B and multivariate testing processes
This role is open to candidates worldwide. We provide assistance for you and your family (if applicable) with a generous relocation package, ensuring a smooth transition to working and living in Amsterdam.
- Contributing to a high scale, complex, world renowned product and seeing real-time impact of your work on millions of travellers worldwide
- Advancement via on-the-job opportunities, innovative projects, hackathons, conferences and active community support
- Performance-based company that offers career advancement, and competitive compensation, including bonuses and stock potential
- 29 vacation days, discount on Booking.com accommodation
