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Summary:
- The first high-frequency, commission-free sports betting exchange, recently closed a $6m seed round from Y Combinator, Lux, Soma, Paul Graham, Joe Montana, Innospark, the founders of Instacart and Dropbox, and many other top angels and funds
- Founders are recent Harvard grads with quant experience at Jane Street and BoA and years of experience as sharp sports bettors
- $300B annually bet on sports in the US and the size of the market is rapidly growing as more states legalize sports betting
- Currently the only way to bet is with retail sportsbooks, which have egregious margins, discriminatory and inefficient practices, and a stale betting experience
- Novig's sports betting exchange guarantees the best lines by letting customers bet directly against friends or the market, rather than against the house, making the betting experience more efficient, fair, and, most importantly, profitable
- Our team has an opening for a Customer Service Associate. As a customer service representative, you will be the heart and soul of our commitment to our bettors. This role is instrumental in providing support for our users on the exchange, and ensuring they have a great experience with our platform
What will you do?
- Be part of a collaborative team, using email and live chat to rapidly resolve inquiries and exceed user expectations
- Utilize your technical skills to master our internal admin systems, troubleshoot bugs, and resolve issues
- Think creatively and passionately about ways to make every user interaction meaningful and provide the best customer experience possible
- Help share user insights and trends to all areas of the business, including product, marketing, and operations
- Contribute to making sports wagering more exciting for our rapidly growing user base
What are we looking for?
- A minimum of 1+ years of professional experience in a customer service or support role, preferably in a related industry
- Bachelor's degree preferred or equivalent experience
- Proficiency with customer support tools like Intercom or Zendesk
- Ability to work flexible hours, including nights and weekends
- A quick and creative problem-solving mind
- Effective oral and written skills
- A deep understanding and respect for our inclusive communication guidelines
- Willingness to learn and adapt to our evolving software
- A keen interest in the sports betting industry or financial markets
Who is Novig?
At Novig, we are building the first high-frequency, commission-free sports trading platform in the US — essentially the NASDAQ of betting.
We guarantee bettors the best odds and eliminates the need for traditional sportsbooks. We do this by enabling users to bet directly against friends or the market, rather than against the house, making the betting experience more efficient, fair, and, most importantly, profitable.
Novig's founders, Jacob and Kelechi, are recent Harvard grads with experience at Jane St & BoA who started Novig with the belief that a commission-free P2P exchange model will replace the exploitative and unprofitable betting model of traditional sportsbooks. They themselves were sophisticated sports bettors who grew increasingly frustrated by the latency, discriminatory practices, monotony, and non-profitability of the retail sportsbook betting experience.
As the regulatory landscape evolves in the United States, Novig is positioned to become a leading innovator in sports betting with our unique focus on research and technology.
Novig is an equal opportunities employer. Diversity and inclusion at Novig means that we respect and value everyone as individuals. We don't tolerate bias, judgment or harassment. Our focus is on developing employees so that they reach their full potential.
