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- Assist our franchise owners (both Spanish / English) and end-user customers in automotive tool selection, toolbox selection, troubleshooting, price and availability, technical specifications, and ordering. MUST be very fluent in Spanish. Primary franchise Spanish speaking customer - Puerto Rico.
- Handle all inbound calls from our internal and external sources. This includes, but is not limited to, giving price and availability, part numbers, application assistance, troubleshooting, and basic credits.
- Provide support concerning basic information and specifications for products provided in our Matco Tools online catalog and information of our other suppliers.
- Perform suggestive selling of Matco product line through programs such as deep discounts, close-out items, and volume buy in conjunction to meeting individual and departmental sales goal initiatives.
- Input orders utilizing internal ordering software systems.
- Work cross-functionally with subject matter experts to resolve open questions.
- Other responsibilities as assigned.
- High school diploma or GED equivalent
- Must be able to work 10:00 AM - 6:30 PM Monday-Friday
- ASE certification, automotive experience, tool experience, or related trade school degree a plus
- On the job experience working with general automotive mechanics a plus
- 1+ years of call center experience or equivalent experience in dealing with customers
- Suggestive sales experience
- Bilingual - must be fluent in Spanish (interpret/document)
Required Competencies:
- Basic use of PC and keyboard
- Effective verbal and written communication skills - must be able to fluently speak Spanish
- Ability to interpret customer issues and translate issues into resolution while maintaining a positive attitude
- Ability to empathize with customer concerns while maintaining a professional demeanor
- Ability to learn quickly on the job
- Ability to multi-task in a fast-paced office environment
- Ability to answer calls as a primary function of the position
- Ability to perform suggestive sales
Fit Factors
- Customer focus (to include empathy and a willingness to address and resolve problems)
- Effective time management and personal organization
- Communication skills (to include honesty and integrity)
- Ability to manage multiple priorities - multi-tasking
- Problem solving - analytical skills
- Detail oriented (ability to think tactically)
#LI-JE1
Matco Tools is a wholly owned subsidiary of Vontier Corporation. Matco Tools is a manufacturer and distributor of quality professional automotive equipment, tools and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent franchised mobile distributors who operate in all 50 states, Puerto Rico and Canada. Products are also sold to central purchasing operations and other institutional customers through industrial sales representatives and via the internet. Matco is a franchising company, a distribution company, a financing company, and a leading supplier of automotive technology solutions employing approximately 600 associates in the United States, Puerto Rico and Canada. For more information on Matco Tools, visit www.matcotools.com.
BENEFITS
- Annual bonuses/incentives (depending on position)
- Immediate company benefits (medical, dental, vision, life, etc.)
- 401k with company match
- 401k defined contribution after 1 year of service
- High level of employee engagement
- Walking path and gym equipment onsite
- Food trucks on site during the summer
- Dress for your day - every day casual/jeans
- Employee discounts
- 15 days vacation + 4 floating holidays + 8 paid holidays
- Paid maternity & paternity leave
- Tuition reimbursement
- Hybrid work environment (2 days remote)
- Annual Day of Caring for employees to volunteer
- Discounts on tools
- Annual team building events
WHO IS VONTIER
Vontier (NYSE: VNT) is a global industrial technology company uniting critical mobility and multi-energy technologies and solutions to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe, and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement built upon the foundation of the Vontier Business System and embraced by over 8,500 colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com.
Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applications without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth, and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law.
"Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law."
